This article goes over the common reasons why you may not have received an activation SMS or email.
Note that in the vast majority of cases, an SMS is sent out by default unless you provided your email to booking or reception staff.
This article also covers:
- If you deleted your SMS or Email
- If you forgot to activate your account before the 7 day expiry
- If you prefer to activate via email
Common Issues
Did you provide your mobile and/or email number during the time of your scan?
If you didn't, it means an account has not been setup for you as we use a mobile or email to setup your account.
Did you provide the correct mobile and/or email during the time of your scan?
It's possible an incorrect digit or letter was provided during your scan.
It's also possible it was inputted incorrectly by staff.
Does the clinic Opt in or Opt out by default?
Most clinics work on an automatic Opt In which means you'll automatically be signed up unless you specify that you do not wish to use this service. This should be communicated and confirmed during registration by the booking or reception staff.
How to check if you have a pending activation
Click here and enter your mobile number or email.
If you don't get an SMS within 10 minutes, double check you entered in the correct mobile or check that your phone has reception, is on or is not on 'Do not Disturb' mode.
Note: If you're using a non-Australian mobile, remember to change the country flag or enter in the International code (without the first 0) and the remaining digits in your mobile.
If you know you only provided your email instead of your mobile during your account registration with a booking or reception agent, select the Email tab and follow the same process as above.
Don't have a smartphone and you're looking to use your email?
Note: If you did not provide your email at the time of registration then you will not be able to send an activation link to that email.
Click here and enter your email.
No SMS or Email received?
Please 'Submit a Ticket' below and our support team will confirm the status of your account.